Frequently Asked Questions
Everything you need to know about your Manu Atelier shopping experience.
What is the standard shipping timeframe for international orders?
We offer worldwide express shipping via DHL and UPS. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
What is your return and exchange policy?
You can return your unworn, undamaged items in their original packaging within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Where are Manu Atelier products manufactured?
All our handbags and footwear are handcrafted in our atelier in Istanbul, Turkey, using traditional techniques and premium leathers sourced from certified European tanneries.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are customs duties and taxes included in the price?
For orders outside of the EU and Turkey, customs duties and local taxes may be applied by the destination country. These charges are the responsibility of the customer and are collected at the time of delivery.
How should I care for my Manu Atelier leather bag?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing your bag in its original dust bag when not in use.